Symphonize Privacy Policy

This Privacy policy applies to all our business operations—including Custom Software Development, Smartphone Trading, Enterprise Mobility Management (EMM), and Accessories. It outlines our Terms and Conditions, Privacy Policy, Data Collection, Data Usage, Cookie Policy, Cancellation and Refund Policy, and Shipping & Delivery details.

1. Terms and Conditions

By accessing and using our website and services, you agree to be bound by these terms.
All content, including text, graphics, images, and multimedia, is the property of Symphonize and may not be used without permission.
We reserve the right to modify these terms at any time without prior notice.
Users must refrain from engaging in fraudulent, unlawful, or harmful activities while using our services.

2. Privacy Policy and Data Collection

2.1 Smartphone Trading

Customer Information: Customer name, email, phone number, and shipping address.
- Purpose: To process orders, manage customer support, and communicate shipping updates.
- Storage Period: Stored for 5 years after order completion for warranty, tracking, and legal compliance.
Payment Details: Payment method information (handled in compliance with PCI standards) and transaction history.
- Purpose: To securely process payments and issue refunds if necessary.
- Storage Period: Retained only as long as required for transaction processing and in accordance with industry regulations.
Order Information: Details of purchased smartphones, trade-in data, and order history.
- Purpose: To maintain records of transactions and facilitate customer support.
- Storage Period: Stored for 5 years after order completion.

2.2 Custom Software Development

Client Information: Company name, contact person’s name, email, phone number, and business address.
- Purpose: To manage project communications, invoicing, and billing.
- Storage Period: Retained for 7 years after project completion for record-keeping and support purposes.
Project Details and Communications: Project scope, requirements, timelines, and all correspondence.
- Purpose: To develop and deliver custom software solutions tailored to your business needs.
- Storage Period: Retained for 7 years after project completion.
Billing and Payment Information: Invoice details and payment transaction history.
- Purpose: To process payments and manage financial records.
- Storage Period: Retained for 7 years in accordance with financial regulations.

2.3 Enterprise Mobility Management (EMM)

A. Personal Data Provided by the User (Data Controller)

Account Information: Email, first name, last name, number of licenses, end of subscription, company address, company phone number, company name, company country, email address for accounting, email address for Google API Service.
- Purpose: To provide the Service (login, billing, use of Google APIs).
- Storage Period: Deleted 6 months after account deletion (with primary contact details stored for 5 years for billing tracking, if applicable).

B. Personal Data Collected Automatically (Data Controller)

Dashboard Action Logs:
- Purpose: To ensure account security.
- Storage Period: Deleted 6 months after account deletion or 2 years after subscription ends.
ID of the Company using the Google API Service:
- Purpose: To provide the Service (access to Google APIs).
- Storage Period: Deleted 6 months after account deletion or 2 years after subscription ends.
Devices: Manufacturer, technical identifiers, IP, SIM identifiers (ICCID, IMEI, phone number), installed applications, operating system version, system signature, GPS status.
- Purpose: For monitoring and managing listed devices.
- Storage Period: Deleted immediately on device reset; anonymized 6 months after account deletion or 2 years after subscription ends.

C. Personal Data Provided by the Customer (Data Processor)

Managers’ Contact: Manager’s email.
- Purpose: To allow multiple managers to access the account and ensure security.
- Storage Period: Deleted immediately if removed; otherwise, 6 months after account deletion or 2 years after subscription ends.
Devices (Naming): Device name.
- Purpose: To assign a named device to a specific user.
- Storage Period: Deleted immediately upon device reset; anonymized 6 months after account deletion or 2 years after subscription ends.
Wi-Fi Networks: List of Wi-Fi networks.
- Purpose: To enable devices to connect to corporate Wi-Fi networks.
- Storage Period: Deleted immediately when removed; otherwise, 6 months after account deletion or 2 years after subscription ends.
Policies (Configurations): Saved configurations for groups of devices.
- Purpose: To control and manage registered devices.
- Storage Period: Deleted immediately upon deletion; anonymized 6 months after account deletion or 2 years after subscription ends.
Users: Email, name, directory name, associated device, and custom fields.
- Purpose: To assign devices to specific users.
- Storage Period: Deleted immediately if removed; otherwise, anonymized 6 months after account deletion or 2 years after subscription ends.
Applications on the Store: Data for managing private applications (bypassing Google Play Store).
- Purpose: To manage and deploy private applications.
- Storage Period: Deleted immediately when removed; otherwise, 6 months after account deletion or 2 years after subscription ends.

D. Location Data

We may use and store information about the location of devices only if you grant permission. This data is used to provide location-based features of our Service.

Note: Location tracking is designed for company-owned devices. If you add a work profile to your personal device, we do not collect personal data from the private portion of your device. You may disable location sharing at any time.

2.4 Accessories

Customer Information: Customer name, email, phone number, and shipping address.
- Purpose: To process orders, deliver products, and manage customer service inquiries.
- Storage Period: Stored for 5 years after order completion.
Order Details and Feedback: Order history, product reviews, and ratings.
- Purpose: To track orders, improve product offerings, and enhance customer support.
- Storage Period: Stored for 5 years after order completion.

3. Data Usage and Processing

Your data is used to provide, personalize, and improve our services across all business lines. Specifically, we use your data to:

Process orders, manage billing, and facilitate shipping and delivery.
Communicate with you regarding account management, support, and service updates.
Meet legal requirements and ensure the security of our platforms.
Analyze usage patterns and improve our service offerings through data-driven insights.
Personalize content and advertisements based on your preferences and browsing behavior.

4. Cookie Policy

We use cookies to enhance your experience on our website. The types of cookies we use include:

Essential Cookies: Necessary for website functionality and security.
Preference Cookies: To remember your settings and preferences.
Statistics Cookies: To analyze website traffic and user behavior.
Marketing Cookies: To deliver personalized advertisements.

You can manage your cookie settings through your browser, although disabling some cookies may affect site functionality.

5. Cancellation, Refund, and Shipping Policies

A. Cancellation and Refund

Orders can be canceled within 24 hours of placement for a full refund, provided that the product has not been delivered.
If the product has been delivered, the order cannot be canceled.
If a product is defective or damaged, notify us within 3 days for a replacement or refund.
Custom software development services are non-refundable once development has commenced.

B. Shipping and Delivery

Shipping is available to designated regions, with estimated delivery times provided at checkout.
Shipping charges vary by order size and destination.
We are not responsible for delays due to external factors such as customs or natural disasters.

6. Changes to This Policy

This policy may be updated from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.

7. Contact Information

If you have any questions or concerns regarding our policies, please contact us at sales@symphonizesolutions.com.

8. Definitions

Service: Any product or service provided by Symphonize, including Custom Software Development, Smartphone Trading, Enterprise Mobility Management (EMM), and Accessories.
Customer: Any individual or organization that purchases products or services from Symphonize
Personal Data: Any information relating to an identified or identifiable person.
Delivery: The process of shipping products to the customer’s provided address, including order processing, shipment tracking, and confirmation of receipt.
Warranty: A guarantee provided on certain products that covers defects in material or workmanship for a specified period under defined conditions.
Data Controller: The entity that determines the purposes and means of processing personal data.
Data Processor: The entity that processes data on behalf of the Data Controller.

9. Warranty and Limitations

Warranty: Symphonize provides a limited warranty exclusively for physical products such as smartphones and accessories, as specified at the time of purchase. This warranty covers defects in material and workmanship for a defined period. No warranty is provided for services. Please refer to the warranty documentation provided with each product for full details.
Limitations: Symphonize is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. The warranty does not cover damages, unauthorized modifications, or external factors. For full details regarding warranty limitations and disclaimers, please refer to our detailed warranty policy documentation.